Read the packaging policy

Do not assume that every adult retailer uses the same packaging. Look for the merchant’s own explanation of the outer box, shipping label, and sender name. If the wording is vague, contact the store before ordering.

Packaging and payment descriptions are separate details. A plain parcel does not tell you what name will appear on a bank statement. Check the merchant’s billing information if this matters to your purchase.

Choose a delivery method that suits you

Check whether your address is eligible for the delivery option you want. Collection points, parcel lockers, signature requirements, and tracking availability differ between merchants and carriers.

Take care when choosing notifications on shared devices or shared email accounts. Review the merchant’s communication settings and use contact details that you are comfortable receiving order updates on.

Keep the return conditions in mind

Read the return information before opening packaging or removing seals. Merchants may describe specific restrictions for intimate garments or sealed products. Check sizing and product details while everything remains unopened.

Keep your order confirmation and the merchant’s contact details. If the product arrives damaged or differs from your order, contact the seller with the relevant order information rather than sending payment details to a coupon website.